Welcome to Our Help Site

• Are your BrüMate and Stanley products authentic?
• Do you engrave on BrüMate and Stanley cups?
• How do I care for my engraved BrüMate or Stanley?
• What's the warranty on an engraved BrüMate or Stanley?

• Bulk Shipping & Delivery (Business Orders)
• Business / Promotional / Company Swag Orders
• Can we personalize items in a bulk order (names/titles)?
• Can you add our logo? What file types do you need?
• Can you ship gifts directly to my recipients?
• Do you offer bulk pricing?
• Do you offer live on-site engraving for events?

See all articles in Corporate & Bulk Orders →

• Can you do custom character art or specific designs?
• Can you engrave or print my own logo or artwork?
• How do I order a custom or personalized item?
• How long do custom orders take?
• I want a fully custom design. Where do I start?
• Will I see a proof before you make it?

• Do you offer maker education, files, or resources?
• How do I order DTF gang sheets?
• I'm a maker. Where do I get gang sheets, files, and supplies?

• Can I change or cancel my order?
• Do you have a retail store? Can I pick up locally?
• How do I contact Marked & Made?
• When will my order arrive?

• How do I care for laser-engraved tumblers and drinkware?
• How do I care for leather patch hats?
• How do I care for printed apparel (DTF and UV prints)?

• Return Policy

• Free Shipping Eligibility
• International Shipping (Outside the US)
• Missing Package / Missing Items in a Shipment
• Shipping Costs (Live Rates at Checkout)
• Shipping Policy & Delivery Estimates
• Shipping Times
• Tracking Information